Staffing and service levels at ANZ must be consolidated and improved, following its substantial profit announcement today, the bank workers’ union said.
FIRST Union has taken the publishing of ANZ staff individual performance against targets on whiteboards to the Privacy Commissioner.
Call centre staff from Wellington and Auckland have got together through the union to object to the use of these whiteboards, which can be viewed by other staff and visitors to the worksites.
The bank’s response is that the information is not ‘about’ identifiable individuals, which FIRST Union has rejected. The union is maintaining that the gathering of personal information is unlawful and unfair.
Following confirmation last week that ANZ will no longer operate the National Bank, FIRST Union says that the company must make good on its assurances that jobs and services won’t be cut as a result of the decision. “The bank’s plans for the change indicate they are well aware that no financial case can be made for the cutting of a single job as a result of this process,” said FIRST Union Finance Sector Secretary Andrew Casidy.
Following confirmation that ANZ will no longer operate the National Bank, the bank workers’ union says that the company must make good on its assurances that jobs and services won’t be cut as a result of the decision.
The bank workers' union is calling on ANZ to reassure staff and customers that any changes made to the National Bank will be about branding and not the closure of a bank.
